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SNEAK PEEK
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Massive $2k voucher giveaway
Simply place an order before Friday 13 December at 8pm AEDT to enter!
Massive $2k voucher giveaway
Simply place an order before
13 December at 8pm AEDT to enter!
Frequently Asked Questions
About the sales
The 30% off sale runs from 12.01am AEDT Friday 29 November, to 11.59pm AEDT Monday 2 December, for the public.
Email subscribers will have early access from midday Thursday 28 November.
Our other Black Friday promotions began on 11th November, and end on 15th December 2024 at 11:59 PM AEDT. All discounts and offers are only valid during this period.
We'll shoot you an email with all of the details and codes so you can beat the rush and get in early! 💌
Yes, they will. We expect that popular items will sell out so don’t wait to grab the things you really want to secure and risk potential disappointment.
Or, dare we say it, spoil Christmas! 🎄
We try our best to make sure our inventory is reflected correctly on our website. In the event of an item being out of stock, we will refund your out of stock item and ship the rest of your order.
Connetix don't allow discounts, so we'll remove them from the site on the days with a storewide discount.
But for the other days in the promotional period,
About the discounts + deals
No, we can’t do discount stacking during this sale period.
The discounts and gifts listed on our homepage are the ones we’re offering to everyone during this period.
If you have an existing code and want to use it during this period, it will still work, just not in conjunction with anything else we’re offering.
Drop your details in the form below and we'll send you the discount codes and reminders for what's on offer with us over the Black Friday and Christmas sales period. 🙌
Gifts will be automatically added to your cart once qualified! Just add your purchases to your cart as normal, and you will see the Snake Sprinkler when you proceed to the checkout.
Please Note: If you place two separate orders, we'll combine them and ship as one, and remove any duplicate gifts as we're only able to offer gift redemption once per person during the sale.
Sorry, there are no rainchecks for our Black Friday sale.
Simply make a fully paid purchase on The Play Way website between 12:00AM AEDT Monday 11th November and 08:00PM AEDT on Friday 13th December to be in the running! Please see the full Terms & Conditions for details
About payments + postage
Our usual payment options will be available including Credit Card, ShopPay, PayPal, Apple Pay and GPay.
We don’t have afterpay but you may be able to use PayPal Pay in 4.
Therapy at Home by The Play Way has its own separate shopping cart for therapy programs that will not have any promotions or discounts applied.
Due to the volume of orders, please allow 3-5 days for our team to dispatch your order.
We're aiming for less, but please be patient as everything is hand-packed with care.
You'll receive a shipping confirmation email with tracking info once your order is on its way. For more details check out our Shipping & Delivery page.
We typically offer free shipping on orders over $149, excluding bulky items.
However, during our sitewide 30% and 40% off sales there will be a flat rate $15 shipping price on all orders.
The usual bulky item shipping price will remain the same.
About your order
Our standard Returns & Refunds policy applies to all orders during the Black Friday sale period.
But basically, if something is faulty, of course we’ll replace it and if you change your mind you can exchange for something else or get a store credit, and the shipping cost will be on you.
While our team is ready to help we can’t edit orders once placed. Please double-check your order at checkout.
If you do make a mistake, please email us ASAP and put the subject URGENT: Order Amendment Request - Order Number and we'll try our best to action the changes. We just can’t guarantee we will catch it in time.
Email to: ask@theplayway.com
If you need to update your address, and your order was shipped via Auspost, you can redirect your parcel to the correct address using your tracking link.
If an item is marked ‘return to sender’ and we receive it back, you can pay the shipping charges to reship a package to the correct address.
If you have more questions, please feel free to email ask@theplayway.com.
If your query is urgent, please email us ASAP and put the subject as URGENT.
We try our best to get back to you within 48hrs. However, please give us grace for our small team to respond during this period.
“My son is all out and I don’t think he’ll wanna go back to supermarket smell now”
